Importance of Standardized Terminology in Quality Processes
Published .
Related
- AS9100
Topics
- definitions
- glossary
- fai
- training
- requirements-flowdown
- as9102
A supplier submitted a First Article Inspection (FAI) package that was rejected by the prime contractor. The rejection was not due to a dimensional non-conformance on the part itself, but rather stemmed from misinterpretations of key definitions within the governing quality standard.
The supplier incorrectly interpreted process requirements, such as what constitutes 'designed tooling' for validation, the criteria for a 'lapse in production,' or where all functional test requirements are specified. This demonstrated a systemic gap in the organization's understanding of foundational aerospace terminology.
Key Takeaways
- The FAI package was returned for correction, causing a program delay and requiring the supplier to re-perform and re-submit the inspection report.
- This necessitated retraining personnel on the specific definitions outlined in standards like AS9102.
- The supplier incorrectly interpreted process requirements, such as what constitutes 'designed tooling' for validation, the criteria for a 'lapse in production,' or where all functional test requirements are specified.
Best Practice
Organizations must ensure all personnel have a clear, unified understanding of key terms as defined in governing standards. Relying on colloquial or assumed definitions instead of the official standard can lead to process non-conformance, escapes, and costly rework.
Reflects the recommended position based on community discussion and expert review.
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