Clarifying the Scope and Function of Digital Quality Systems
Published .
Applicable Standards
AS9102Related
- AS9100
- AS13100
Topics
- digital-systems
- qms
- training
- customer-portal
- awareness
- fai-software
During the implementation of digital tools for managing quality data, confusion arose regarding the precise role of different platforms. Personnel questioned whether a specific system was a prime-mandated data submission portal, an internal quality management system (QMS) tool, or a general resource for process guidance.
The lack of a clear demarcation between transactional customer portals and internal or informational resources led to incorrect data entry attempts and misaligned expectations about system capabilities.
Best Practice
Organizations must clearly define, document, and communicate the distinct functions of all digital systems used for quality management to ensure users understand which tool to use for specific tasks like FAIR submission, data analysis, or accessing process guidance, in alignment with AS9100 requirements for infrastructure and awareness.
Reflects the recommended position based on community discussion and expert review.
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